Alexander Ferrari Miller 3549 North D Street San Bernardino, CA 92405-2103 +1 (323) 681-7588 Alexander.Ferrari.Miller@gmail.com https://AlexanderFerrariMiller.com CUSTOMER SERVICE / RETAIL / HOSPITALITY Customer Service | Retail | Hospitality | Client Communication PROFESSIONAL SUMMARY Experienced customer-service professional with a background spanning transportation, hospitality, retail, entertainment, education, and live public-facing work. Skilled at building rapport quickly, handling payments and POS systems, responding to changing customer needs, resolving problems independently, and maintaining professional service in high-volume and time-sensitive environments. CORE QUALIFICATIONS - Customer service and guest relations - Retail and hospitality operations - POS systems and cash registers - Cash, credit-card, and electronic payment processing - Customer communication and rapport building - Problem resolution - High-volume public interaction - Independent decision-making - Data entry and web-based systems - Microsoft Office, Excel, and Outlook - Public speaking and presentation - Reliable independent work RELEVANT EXPERIENCE Santa Claus -- Mall Santa | Culver City, CA Christmas 2025 Season - Interacted directly with children and families in a high-volume public setting. - Built rapport quickly with guests across a wide range of ages and backgrounds. - Maintained a professional character and positive guest experience throughout extended shifts. - Coordinated with photographers, managers, families, and other Santa-team members. Taxi Driver -- Yellow Cab | Torrance, CA November 2024 - February 2026 - Provided professional passenger service throughout the Los Angeles area. - Built rapport quickly with customers from varied backgrounds. - Handled fares, payments, passenger requests, and changing destinations. - Worked independently while maintaining professionalism in time-sensitive situations. Rideshare Driver -- Lyft and Uber | Los Angeles, CA January 2014 - October 2024 - Completed thousands of independent customer-service interactions. - Communicated with passengers regarding pickups, drop-offs, destinations, and changing needs. - Used smartphone-based navigation and electronic payment systems. - Resolved customer and transportation issues independently while maintaining professional service. Bartender -- Patina Restaurant | Los Angeles, CA January 2023 - February 2024 - Worked in a professional hospitality environment serving guests and supporting restaurant operations. - Handled customer orders and payments. - Used POS and cash-register systems. - Set up and broke down the bar for service. - Responded to multiple guest and operational needs in a fast-paced environment. Crew Member -- ArcLight Cinema | Los Angeles, CA June 2007 - June 2014 - Provided customer service in a fast-paced retail entertainment environment. - Sold concessions and movie tickets and accurately operated POS systems. - Handled customer transactions and assisted guests throughout theater operations. - Greeted audiences and introduced films. Bagger / Customer Service -- Star Market | Newton, MA 1980 - Bagged groceries and assisted customers with purchases. - Loaded groceries into customers' vehicles. - Provided direct customer service in a retail grocery environment. Newspaper Carrier -- The Boston Globe | Newton, MA Approximately 1979 - Managed an assigned newspaper delivery route. - Interacted directly with subscribers. - Collected subscription payments and handled cash. - Reconciled customer payments associated with the route. - Worked independently and maintained reliable delivery service. EDUCATION Oberlin College Bachelor of Arts -- Russian/Soviet Studies University of Massachusetts Lowell Undergraduate studies -- Mathematics Los Angeles City College Associate's degree studies -- Computer Science; nearly complete ACTIVE CREDENTIALS - California Resident Insurance Producer License - California Class C Driver's License - California 30-Day Substitute Teaching Permit - California Security Guard Card